Privacy Policy

Important Notice Regarding Text Messaging Data

ReviewSquid does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. Text messaging originator opt-in data is kept confidential.

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for communication channels, including SMS and email

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history, reviews, and feedback

2. How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about inquiries, appointments, services, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP.”
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again.
• Opt-out requests are processed as quickly as reasonably possible.

Message Frequency & Content

• Message frequency varies based on your interactions with ReviewSquid.
• Messages will be related to the services, appointments, or communications you requested.
• We do not send promotional SMS content without specific consent.

Help & Support

Reply “HELP” for assistance or contact ReviewSquid directly during regular business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

4. Information Sharing & Disclosure

ReviewSquid does not sell, rent, or trade personal information. We may share information only in limited circumstances.

Service Providers

• Third-party vendors who assist with operations, payment processing, scheduling, hosting, analytics, or support
• SMS aggregators and providers solely for delivering messages you have consented to receive
• Service providers are expected to maintain confidentiality and security

Legal Compliance

We may disclose information if required by law, legal process, court order, valid law enforcement request, or to protect our rights.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction and remains subject to this policy or a successor privacy policy.

All the above categories exclude text messaging originator opt-in data and consent, except as necessary for aggregators and providers of text message services.

5. Data Security

We implement reasonable security measures to protect personal information, including secure access controls, authentication mechanisms, security updates, employee training, and backup systems.

No method of transmission over the Internet or method of electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember preferences, improve website functionality, enhance user experience, and measure the effectiveness of our services.

You may control cookies through your browser settings. Disabling cookies may limit certain website features.

7. Your Rights & Choices

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe”
• Opt out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent for future communications

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes To This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.